SEO Starter Pros Privacy Policy
Last updated: November 8, 2026 · Effective: November 8, 2026
Text messages (SMS). No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
SEO Starter Pros sets up calling and texting for businesses: AI voice agents that answer calls and call back customers who asked to be contacted, business texting registered with the carriers under each client's own business name, follow-up to people who opted in, and the setup and compliance work behind it. We use the same tools for our own follow-up. This website describes that work and how to reach us.
This policy explains what information we collect when you use seostarterpros.com, why we collect it, who we share it with, how long we keep it and the choices you have. It is written to be read, so it starts with the short version.
The short version
- What we collect: calls and texts you take part in, what you send us by email and the technical details every website receives, such as your IP address and browser type.
- Why: to run SEO Starter Pros, keep it secure, answer you, and make it better.
- We do not sell your personal information, and we do not share it for targeted advertising.
- Calls and texts: when you give us your number, we may call and text you about what you asked for, and AI assistants may make those calls and send those messages. Marketing waits for your yes. Reply STOP to any text to stop.
- Your choices: you can ask to see, correct, download or delete your information. seostarterpros.com sets no cookies of its own and runs no analytics or advertising tags. Global Privacy Control is honored everywhere.
- Questions: email [email protected].
Contents
- 1. Who we are
- 2. What this policy covers
- 3. The information we collect
- 4. How we use it
- 5. Who we share it with
- 6. Cookies and your browser
- 7. Calls, texts, AI assistants and recordings
- 8. How long we keep it
- 9. How we protect it
- 10. Your rights and choices
- 11. Where your information is processed
- 12. Children
- 13. Changes to this policy
- 14. Contact us
1. Who we are
SEO Starter Pros is operated by SEO Starter Pros LLC, a New York limited liability company ("SEO Starter Pros", "we", "us"), at 4465 East Genesee Street, Syracuse, NY 13214, United States.
2. What this policy covers
This policy covers seostarterpros.com. It does not cover other companies' sites or services, even when we link to them.
3. The information we collect
| What | Examples | Where it comes from |
|---|---|---|
| What you send us | Your name, email address, phone number, company and what you write when you email us | You |
| Calls | Phone numbers, call audio, transcripts and call summaries | You and the people on the call |
| Text messages | Phone numbers, message content, consent records and opt-outs | You and the people who text |
| Technical information | IP address (used for security and abuse prevention), browser and device type, and error reports | Your browser and device |
We do not ask for sensitive information such as health details, government ID numbers or precise location.
4. How we use it
We use your information to:
- provide SEO Starter Pros, operate your account and do what you ask
- power SEO Starter Pros's AI features (see below)
- answer your questions and requests
- keep SEO Starter Pros and our users safe, prevent fraud and abuse, and fix problems
- understand what people ask us and improve SEO Starter Pros, its answers and this website
- call, text and email you about what you asked for, and with marketing only if you agreed to it, including with AI assistants and AI voices
- comply with the law and enforce our terms
AI and your information
SEO Starter Pros uses AI to answer calls, call back people who asked us to contact them, and write and answer texts. To do that, the text, images or files a feature needs are sent to the AI providers named in Service Providers and Subprocessors, which process them to produce the answer and return it to us. Read How We Use AI for what that means in practice.
- What you type or say in a chat or on a call is used to answer you, to follow up on what you asked for, and to check and improve the answers.
- We may use information that has been aggregated or de-identified, so that it no longer identifies you or your business, to improve our products.
- AI makes mistakes. Where an answer or action matters, a person reviews it or you are asked to confirm.
- No AI decision made by SEO Starter Pros has a legal or similarly significant effect on you without a person involved.
Legal bases (Europe, the UK and Switzerland)
If you are in the European Economic Area, the United Kingdom or Switzerland, we rely on these legal bases:
| Purpose | Legal basis |
|---|---|
| Providing the service and your account | Performance of a contract with you |
| Security, fraud prevention and fixing problems | Our legitimate interest in a safe, working service |
| Calls, texts and emails about what you asked for | Steps you asked us to take, and your consent where the law asks for it |
| Marketing calls and texts | Your consent |
| Recording and transcribing calls and chats | Your consent, and our legitimate interest in accurate records |
| Complying with the law | Legal obligation |
5. Who we share it with
We do not sell personal information, and we do not share it for targeted advertising. We share information only in these cases:
- Service providers that host, send, process or secure information for us, and the AI providers that process what a feature needs. The list, with what each does, is in Service Providers and Subprocessors.
- Legal reasons. When the law requires it, or to protect the rights, safety and property of you, us or others.
- Business changes. If we are involved in a merger, acquisition or sale of assets, information may move to the new owner, who must honor this policy.
- With your consent in any other case.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. Cookies and your browser
seostarterpros.com sets no cookies of its own, keeps nothing in your browser's storage and runs no analytics or advertising tags.
7. Calls, texts, AI assistants and recordings
We call and text the people who asked us to contact them, and send texts to people who opted in to them. When you give us a phone number or an email address, we may call, text and email you about what you asked for, as our Terms of Service describe.
- Marketing. We send marketing calls and texts only to people who agreed to them where we asked. We record each consent with its time, the number and the exact words agreed to, and agreeing is never a condition of buying anything.
- AI assistants. AI assistants may write, send and answer our messages and place and take our calls, sometimes with an AI-generated voice. This policy and our terms tell you so in advance. An AI assistant always says it is one when you ask, and you can ask for a person at any time.
- Recordings. Calls, chats, video calls and voice messages may be recorded and transcribed. The recording and transcript are processed by us and by the companies that run our phone, chat, transcription and AI systems, to answer you, keep records, train our team and our AI assistants, check quality and resolve disputes. Calls say at the start that they are recorded.
- Stopping. Reply STOP to any text, say so on a call, or email [email protected]. We act on it within 10 business days. Reply HELP for help. Message and data rates may apply.
- We do not share mobile numbers or text message consent with third parties or affiliates for their marketing or promotional purposes. Phone numbers and consent go only to the companies that deliver our calls and messages.
- Full details: Text Message and Call Terms.
We email you only when you ask us something or when you sign up for something that sends email.
8. How long we keep it
| Information | How long |
|---|---|
| Messages you send us | Up to 3 years after our last contact, unless you become a client |
| Consent and opt-out records for calls and texts | 5 years after the last call or message, to show we honored them |
| Security and error logs | Up to 13 months |
Backups. We keep encrypted backups so we can recover from a failure. Information you delete is removed from our live systems as described above but can remain in these backups, where nobody uses it. If we ever restore from a backup, we delete again anything that had been deleted.
9. How we protect it
- Connections to our sites and apps are encrypted (HTTPS), and our backups are encrypted.
- Each customer's data is kept apart by access rules in the database, our team's access is limited to the people who need it, and access to sensitive records is logged.
No system is perfectly secure. If a breach affects your information, we will tell you and the authorities as the law requires.
10. Your rights and choices
Wherever you live, you can ask us to:
- see the personal information we hold about you, and get a copy in a portable format;
- correct it;
- delete it;
- stop marketing emails and texts (use the unsubscribe link or reply STOP);
- withdraw consent you gave, at any time, without affecting what we did before.
How to ask: email [email protected] from the address you use with us. We confirm who you are before we act, answer within 30 days (45 days where US state law allows), and do not charge for it. You can use an authorized agent; we will ask the agent for your signed permission and may ask you to confirm your identity. If we decline a request, we explain why and you can appeal by replying to our answer; we answer appeals within 45 days.
We will not treat you differently for using any of these rights.
Your privacy choices
- Cookies and analytics: seostarterpros.com sets no cookies of its own and runs no analytics, so there is nothing to switch off.
- Global Privacy Control: if your browser sends it, we treat it as a request to opt out of any sale or sharing of your information, which we never do.
US state privacy rights
Residents of California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, Virginia and other states with privacy laws have the rights above as those laws describe them, including the right to know the categories of information we collect, the sources, the purposes and who receives it, and the right to limit the use of sensitive information (we do not use sensitive information for anything that requires that choice).
California notice at collection. In the last 12 months we collected these categories of personal information, for the purposes in section 4, from the sources in section 3, and disclosed them for business purposes to the recipients in section 5:
| Category (California law) | Collected | Sold or shared |
|---|---|---|
| Identifiers (name, email, phone, account and device ids) | Yes | No |
| Commercial information (purchases, credits, plans) | No | No |
| Internet activity (the technical details your browser sends when you visit) | Yes | No |
| Audio and electronic information (calls, recordings) | Yes | No |
| Professional information (company, role) | Yes | No |
| Approximate location (from time zone or IP) | Yes | No |
| Inferences (preferences learned to serve you) | No | No |
| Sensitive personal information | No | No |
We do not knowingly sell or share the personal information of anyone under 16. California residents may also ask, once a year, whether we disclosed personal information to third parties for their direct marketing; we do not.
Europe, the UK and Switzerland
SEO Starter Pros LLC is the controller of the information this policy covers. You have the rights in section 10, plus the right to object to processing based on our legitimate interests and to complain to your local data protection authority. We would like the chance to help first, so please write to us.
11. Where your information is processed
We are based in the United States. Our servers are in the United States (Ashburn, Virginia), file and recording storage is in Germany, and our service providers work mainly in the United States. When information moves from Europe, the UK or Switzerland to the United States, we rely on the safeguards the law provides, such as the European Commission's Standard Contractual Clauses in our providers' data processing terms.
12. Children
SEO Starter Pros is not for children. We do not knowingly collect information from anyone under 16. If you believe a child has given us information, email us and we will delete it.
13. Changes to this policy
When we change this policy we update the date at the top. If a change is significant, we tell you before it takes effect, by email or a notice in the site. Earlier versions are available on request.
14. Contact us
- Email: [email protected]
- Phone: (607) 339-3060
- Mail: SEO Starter Pros LLC, Attn: Privacy, 4465 East Genesee Street, Syracuse, NY 13214, United States
We answer every message, normally within a few working days.